Please enjoy free shipping on all orders over $250.

Tracking information is sent via email when your order is shipped.

Orders within the continental US can take between 3-6 days for delivery once shipped.

Orders outside of the US may take between 7-14 days for delivery once shipped.

Our top priority is your satisfaction. At Port Royal, we offer a 30-day return guarantee. All orders can be returned within 30 days for a full refund if you are not completely satisfied before installation or use.

Hair must be returned in its original packaging, exactly as it was shipped to you. It should not be combed, washed, brushed, cut, worn, colored, or altered in any way.

Please reach out to our customer care team for assistance.

Products ship within 5-7 business days from your order date. During major sales and promotions, orders may take up to 7 business days for orders to process.

Processing times for custom wigs can take up to 25 business days. During major holidays, processing times for custom wigs can take up to 35 business days.

Please follow up with the shipping carrier to locate your package. The shipping information will be found in your delivery confirmation email. Port Royal Hair Boutique does not take responsibility for shipping companies misplacing or incorrectly delivering shipments.

Unfortunately, we cannot accept P.O. Box (including FPO or APO) as the shipping address.