FAQs

Yes, we are partnered with Klarna and Shop Pay for your convenience!

Please see more information on the shipping page.

Port Royal's raw hair is sourced from India to Vietnam and Southeast Asia from donors.

With proper care and maintenance, Port Royal's raw hair can be expected to last 5+ years.

Unfortunately, we cannot accept P.O Box (including FPO or APO) as the shipping address.

12-14 inches: 2 or more bundles

18-22inches: 2 or more bundles

24-30inches: 4 or more bundles

For curly textures, we recommend a conditioner at least 2 times per week. For wavy and straight textures, we suggest a conditioner wash once a week or as needed.

Yes, all Port Royal hair can be colored. We strongly recommend seeking the help of a professional colorist for assistance to avoid damaging the hair.

Once an order is placed, discount codes cannot be applied retroactively. We do not issue refunds or apply discount codes after an order has been submitted.

Please allow up to 48 hours after receiving your shipping confirmation email for tracking information to appear on the carrier's website. If there is no update after this time, contact us at support@portroyalhair.com.